Welcome Family Holiday ParkWelcome Family Holiday Park
Terms and Conditions
Terms and Conditions
Conditions of Hire.
RIGHT OF CANCELLATION
By making a firm booking you agree to the terms and conditions set out below.
You have the right to cancel your booking within seven days of receiving your Holiday Booking Confirmation.
BOOKINGS
Bookings are accepted from holiday makers only.
Bookings are not accepted from persons under the age of 21.
We will not accept bookings from the following, except at our discretion:
- Groups under the age of 25 old.
- Single sex groups.
- Large groups.
- Bookings with a party total of one person.
We reserve the right to use our reasonable discretion to decline any booking.
When a reservation is made over the telephone or by post, we shall then issue a Booking Confirmation and you have 7 days from receipt of the Booking Confirmation to cancel your contract with us. If you do not cancel within 7 days of receiving the Booking Confirmation you have agreed to be bound by the Conditions of Hire and Park Rules.
Should you wish to amend either your holiday dates or type of accommodation after your booking has been confirmed an administration charge of £20.00 will be charged.
You cannot amend your holiday dates less than 8 weeks prior to arrival.
You cannot amend the lead name.
Bookings are not transferable to someone else without our consent.
Any changes will be subject to availability.
PAYMENT
All prices are per week and are inclusive of VAT.
The balance of the price of your holiday is payable 6 weeks before your arrival date. If your booking is made less than 6 weeks before the start of your holiday, the full price is payable at the date of booking.
If payment is not received by the due date, we reserve the right to treat the holiday as cancelled by you and our cancellation conditions apply.
We reserve the right to pass on to you any charges we incur for returned cheques.
ACCOMMODATION
Your holiday home should be available from 4 pm on the arrival date until 10 am on the departure date. However, in certain circumstances this may not be possible for reasons beyond our control.
The number of the Party must not exceed the capacity of the holiday home booked.
Please note: Infants aged under 2 are not counted as a member of the party, providing the infant is sleeping in a travel cot. A Child is any person aged 2 and over but under 18 years old. Adults are 18 years and over.
You agree to keep the accommodation clean and tidy and leave it in a similar condition.We do not require you to pay a damage deposit but you are responsible for the cost of any damages or breakages. We reserve the right to recover the cost of any damage to our property from you caused either by you or your Party.
Any shortcomings in the accommodation must be notified to our reception office immediately so that we may remedy them. No claim shall be considered for shortcomings not reported during your stay or within 14 days of the end of your holiday.
FACILITIES
We reserve the right to alter, withdraw or vary the availability of amenities and facilities without notice. Entry to the club and swimming pool is on a first-come, first-served, basis and during busy times the comfort and safety of our guests is paramount and therefore restrictions may be imposed.
HEALTH
Infectious and contagious diseases could easily be passed to other guests whilst on holiday. If you or a member of your Party has, or has had, within 4 weeks of your holiday, an infectious or contagious medical condition we have the right to refuse to accept your booking or to cancel your holiday.
If an infectious or contagious condition is developed whilst on holiday, this should be reported to the management immediately.
If you have any specific health needs or requirements, please notify us prior to booking your holiday.
PARK RULES
The Park Rules MUST be complied with, a copy of which is attached. Alternatively, a copy may been found on our website; www.welcomefamily.co.uk/terms-and-conditions
CANCELLATION
If any of the circumstances set out below, arise prior to the commencement of your holiday, you can cancel your holiday and receive a full refund, minus an administration fee of 10% of the total price of your holiday. You will be required to provide documentary evidence in support of your cancellation;
death, serious illness or serious injury or any member of your Party named on the booking form or a close relative of any person named on the booking form;
redundancy qualifying for statutory payment affecting any person named on the booking form;
unforeseen occupational posting in your present employment; and
witness or jury service by you or your spouse.
If you cancel for any other reason, other than the above, then providing we receive notice of your cancellation, in writing, 8 weeks prior to your arrival date, we will refund all monies paid to us, minus your deposit.
If you cancel between 4-8 weeks prior to your arrival date, we shall be entitled to keep 50% of your full holiday price or £60 which ever is the greater, plus your deposit.
If you cancel less than 4 weeks prior to your arrival date, we shall be entitled to keep 75% of your full holiday price.
The applicable cancellation date shall be the date that we receive your notice of cancellation in writing. We shall not accept notice of cancellation via email.
Please note: this cancellation scheme is not an insurance policy and you are strongly recommended to make your own insurance arrangements if you require comprehensive cancellation/ curtailment insurance or personal insurance.
Park Rules.
1. Visitors- are required to sign-in on arrival and check out on departure.
2. Accidents -must be reported to reception and documented on an Accident Report Form.
3. Bicycles- must be ridden with care and consideration towards other holiday makers on the Park. Cycling is not permitted between pitches.
4. The speed limit of 10mph must be observed on the Park for cars and bicycles.
5. The one-way system- applies to vehicles and cyclists and must be observed at all times.
6. Well-behaved and fully vaccinated dogs are permitted in selected accommodation, at an extra charge. Only one dog per holiday home is permitted. You cannot take your dog into your accommodation unless you have booked this and received confirmation. Dogs are not allowed on the beds or other furniture within your accommodation. Dogs must not be left unattended, must be kept on a lead, and must wear the identity tag provided at all times whilst on the Park. Dogs are not allowed in the indoor public areas (except guide dogs).
7. Clothing lines- are not permitted between pitches. The window style clothes horses are permitted. Laundry and drying facilities are provided.
8. Noise- should be kept to a minimum to avoid disturbance to other Park users. Between the hours of 11pm-8am all users of the Park should be quiet.
9. Parking- Fire Regulations stipulate that cars must be parked in the designated car parking spaces provided.
10. Barbeques- are permitted but must be of proper construction. The base of the barbeque must not come into contact with the grass. Open fires are prohibited.
11. Smoking- is not permitted within any of the buildings on the Park. Please dispose of cigarettes carefully and in the designated bins provided.
12. Single sex groups are not accommodated.
13. Consideration to other park users must be observed at all times.
14. Games- Park users should use the games area provided. Please do not cause any disturbance to other Park users by playing in between pitches.
15. Illegal drugs are not permitted on the Park. If you are suspected of using or possessing illegal drugs in the Park then you will be told to leave and reported to the police.
16. Please help keep Welcome Holiday Park clean and tidy. Please take all your rubbish and litter to the designated litter bins and recycling receptacles.
17. All signs situated around the park, must be observed.
18. Children- Parents are responsible for supervising their children whilst on the Park.
19. All services/facilities offered for children are not child-care facilities. Children remain the responsibility of their parents at all times.
20. Swimming Pool - All Children must be accompanied by a competent and responsible adult. Health & Safety regulations stipulate that an adult is 16 years of age. Beach balls and swimming aids are permitted in the pool. However, dinghies, surfboards, inflatables and large rings are not allowed. Diving, running or bombing is prohibited.
21. The Management - reserves the right to refuse a reservation or to terminate a booking of any person whose conduct is detrimental to the well-being or comfort of other park visitors.
22. Alcoholic drinks must be enjoyed responsibly. Anti-social behaviour of any kind will not be tolerated.
23. Licensed Club- there is no restriction on the age of guests using our licensed club. However, after 6.00pm children under the age of 18 must be accompanied by an adult.
24. The Company will not accept liability in respect of any personal injury, or any loss or damage to any vehicle or property, except to the extent that any such loss, or damage is caused by the Company’s negligence.
