Coronavirus Terms and Conditions
We are delighted to be able to open our park to you, but for the safety of our team and our guests we will all need to do our part to make this possible. We are all operating under challenging conditions and in order for this to succeed we must all work together.
On accepting the keys and entering your Accommodation you are agreeing that you will follow these additional Covid-19 terms and conditions to help stop the spread of the virus. These terms and conditions form part of the contract between you and your party and The Welcome Family Holiday Park.
If you are unable to accept these conditions we politely request that you transfer your holiday to another date.
Your accommodation has undergone a thorough clean & disinfection and has been fully checked following Government standards.
We are operating a no-contact policy, which we will adhere to at all times and in all situations.
If it is essential for a member of the team to come into your accommodation whilst you are here, please be aware that all guests will have to vacate before we can enter.
Our team will wear PPE where required.
Please be aware that Facilities on the Park may be closed or operate with limited capacity in line with Government policy.
We ask that you and all members of your party:
Practice social distancing always, either inside any Facility or outside on the Park.
Wash your hands more often than usual for at least 20 seconds.
Use the sanitizers and basins that are available around the Park.
Some facilities may require you to join a queue. In this instance strict distancing between adjacent families must be adhered to.
Please do not enter any other accommodation other than your own during your stay.
If you or a member of your party feel the onset of any symptoms of the virus, persistent dry cough or a temperature you must return home. Unfortunately we will not be able to reimburse you for your holiday.
Vacate the accommodation if a member of our team needs to enter it and remain outside until they have left it.
Before you leave, please remove all food and rubbish and place in bags in the bins outside.
Please also remove all bedding and linen and leave just inside the front door.
For the Safety and Protection of our Staff & our Guests, we cannot permit any behaviour that does not comply with these rules.
Any Customer who repeatedly refuses to follow these rules, or engages in abusive behaviour towards our team or any other guests will be to instructed leave the Park. In this instance no refund will be given for any unused part of your holiday.