1. Your Holiday Booking
With scams and fake accounts always on the rise it’s always best to double check if you are unsure about what you are buying.
If you are in any doubt as to whether it is a genuine Welcome holiday please feel free to contact us here or call us on 03451 656265 and we’ll be happy to help advise you.
Unfortunately we are unable to accept post or deliveries for guests staying on the park.
If you are staying with us on the park please see the team in Reception who will aim to resolve your problem as soon as possible.
Once your check-in day has arrived our booking system will mark you as checked in but you will still need to pop into Reception to collect your keys.
Unfortunately we are unable to send out printed confirmations through the post.
If you live overseas and would like to book a holiday with us please email the team here.
The cost of our Extended Cancellation Plan is based on your Basic Holiday cost and can be added to your holiday when you are making your booking.
| Holiday Cost Up To | Extended Cancellation Plan Cost |
| £300 | £20 |
| £500 | £30 |
| £700 | £35 |
| £1,000 | £40 |
| Over £1,000 | £45 |
Please note that Our Extended Cancellation Plan is only available up to 48 hours after making your booking and cannot be added or removed at a later date. It is not available for bookings made within 6 weeks of arrival. Should you have to cancel your holiday the premium paid for the Extended Cover is not refunded.
| Transfer | ||
| Time of Transfer | Standard Cover | Extra Cover |
| First 2 days after booking | Free | Free |
| After Booking and up to 6 weeks before arrival | £25 | Free |
| Between 6 weeks and 7 days before arrival | £50 | £25 |
| Less than 7 days before arrival | £100 | £50 |
| Cancellation | ||
| Time of Cancellation | Standard Cover | Extra Cover |
| First 2 days after booking | Free | Free |
| After Booking and up to 6 weeks before arrival | Deposit | Free |
| Between 6 weeks and 7 days before arrival | 50% Refund | 75% Refund |
| Less than 7 days before arrival | 10% Refund | 50% Refund |
Standard Cover is automatically included in your booking. Extra Cover can only be purchased at the time of making your booking.
When booking your holiday you will need to pay a deposit according to the total holiday costs. You will need to pay the deposit at the time of your booking. The deposit amount payable depends on the price of your holiday and is confirmed with you when you are making a booking. When the balance of the price of your holiday is due, it will be reduced by the amount of your deposit.
| Tariff Up To | Deposit Amounts |
| £300 | £50 |
| £700 | £100 |
| £1,000 | £150 |
| Over £1,000 | £200 |
During your stay at Welcome you can hire these items from Reception. In order to receive your refundable deposit please make sure you keep your receipt.
| Hire Item | 7 Day Hire Cost | Deposit |
| Second Key Bedguard Disabled Parking Cone Double Duvet Double Sheet Garden Chair Hair Dryer Pillow Case Single Duvet Single Sheet Garden Table Iron Ironing Board Sunlounger Towel Set Double Pushchair Highchair Pushchair Travel Cot | – – – £2 £2 £2 £2 £2 £2 £2 £5 £5 £5 £5 £7 £10 £10 £10 £10 | £10 £15 £20 £5 £5 £10 £15 £5 £5 £5 £10 £15 £25 £10 £20 £40 £30 £30 £40 |
All guests and visitors are encouraged to make suggestions and provide feedback on their stay so that we can continue to strive to improve our service and facilities.
If you would like to provide feedback during your holiday, please pop into our Reception and speak to a member of our friendly Reception Team. We also have a Survey Questionnaire at the back of our Arrivals booklet where, for every 50 entries received, we stick your survey into a hat and give away a free holiday!
If, however, you have any concerns once you have left our park, or you feel that we did not satisfactory resolve your issues whilst you were with us, then please contact us.
If you find that you have mislaid any items, please contact us on 03451 65 62 65. If the item(s) is found we will then advise on postage costs. We will always endeavour to return any lost property, but we cannot be held responsible for any loss or damage.
There is a minimum of a 3-night stay. This may be possible during our quieter periods; please enquire at reception or call us on 03451 656265.
Check out time is 10am. Before you leave us:
- Please kindly remove sheets, duvet covers and pillowcases and place them in the linen bins provided on site. Please note that the linen bins are not on the park until 9.30am. If no bin is available, please leave them in your holiday home.
- Do not turn off the fridge freezer or water heater.
- Have you remembered to pack everything? Unfortunately we cannot be held responsible for any lost property, so please thoroughly check your accommodation before leaving us.
- Please lock your door and hand your key in to Reception. If you leave when Reception is closed, please pop the keys through the letterbox outside Reception.
- Hired anything? Don’t forget that you will need to visit Reception during opening hours to hand in any hired items and collect your deposit.
- Make the most of your last day, you can still use the facilities! We have a room fitted with secure lockers where you can store your luggage for a £5.00 refundable fee.
Check in time is from 4pm.
You are most welcome to arrive before then and make use of our facilities, but please make sure you speak to a member of the Reception team to allow us to arrange this for you. However, we recommend you try and time your arrival as close to 4pm as possible. This will give you the highest chance of your accommodation being cleaned, checked and ready for you to start your fantastic Welcome Family holiday without delay.
If you arrive after Reception has closed, up to 10pm you are able to go to The Starlight Club to check-in. In case of an emergency please contact us on 0800 044 8134 up until 12.00 pm midnight. After this time you won’t be able to check in until 9.00am in Reception.
In your Holiday Home you’ll find a fully equipped kitchen, with all the crockery, cutlery and cooking utensils you’re likely to need, including a microwave, fridge, toaster, kettle, cooker and oven. But you will need to bring a few things along with you:
- Tea towels and washing up liquid
- Towels (these can be hired from reception if required)
- Toilet rolls
- Cot linen if required
- Toiletries
If you are booking to stay a week or more with us, you can request a specific accommodation number for an additional charge.
Whilst we will do our utmost to make sure you stay where you would like on the park, circumstances beyond our control may not always allow this and in this instance we will offer you a full refund of the request fee and endeavour to place you in the accommodation type you have booked, as close to your requested number as we can.
Keep an eye on our website and social media for the occasional promotion. We do try to provide the best prices throughout the year for our customers.
When you book direct with us you get all this included in the price!
- Use of all park facilities
- Entertainment passes
- Swimming passes
- Crazy Golf
- Water, electricity and gas
- Basic Cancellation Scheme
- Bed linen
Yes, you can pay by instalments.
The amounts you can pay will vary depending on the total balance payable and the amount of time you have left to pay before the due date.
You can make a payment by phoning us on 03451 65 62 65 or via our website on the Manage a Booking tab.
Basic cancellation cover is included in the price of a holiday booked direct with us.
We also offer an Extended Cancellation Plan more details can be found here.
Please note: Our cancellation scheme is not an insurance policy and you are strongly advised to make your own insurance arrangements if you require comprehensive cancellation/curtailment insurance or personal insurance.
The balance of the price of your holiday is payable 6 weeks before your arrival date. If your booking is made less than 6 weeks before the start of your holiday, the full price is payable at the date of booking.
Please see the Terms and Conditions for further information.
We do not normally accept group bookings for groups occupying more than four (4) holiday homes. Therefore, please contact us on 03451 65 62 65 before making a group booking.
Please note: If your party fits this description and you make a booking without telling us, we may cancel your booking. If your holiday has already commenced, we may ask you to leave the park. We reserve the right to charge you for reasonable losses and costs that we suffer because of the cancellation. This could result in you not receiving a refund for the unused portion of your holiday.
Amendments to your booking may be made by going to Manage My Booking on our website or by telephoning our Welcome Customer Service Team on 03451 65 62 65
Please note: Changes must be made at least 6 weeks before the holiday start date and we can only accept instruction to change details from the lead name on the booking.
Should you wish to amend either your holiday dates or type of accommodation after your booking has been confirmed, an administration fee will be charged, plus any difference in price attributable to the change in dates or types of accommodation. When making changes:
- You cannot amend the lead name.
- Bookings are not transferable to someone else without our consent.
- You cannot amend your holiday less than 6 weeks prior to arrival.
Our holiday park caters primarily for families and couples, so please contact us on 03451 65 6265 before booking if your group fits this description.
Please note: If your party fits one of these descriptions and you make a booking without telling us, we may cancel your booking. If your holiday has already commenced, we may ask you to leave the park. We reserve the right to charge you for reasonable losses and costs that we suffer because of the cancellation. This could result in you not receiving a refund for the unused portion of your holiday.
You can pay your remaining balance via the Manage My Booking section of our website. Just enter your booking reference and the surname used for the booking.
Alternatively, please phone us on 03451 65 62 65 and we’ll be happy to help.
Once you have decided when, for how long and in which accommodation you would like to stay, you can make a booking by:
Visiting our Secure Online Booking Page
OR
Calling our friendly reservation staff on 03451 65 62 65
Our expert team are on hand 24 hours a day – 7 days a week to help you with your holiday reservations, as well as any questions you may have about coming to Welcome Family Holiday Park.
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The following credit and debit cards are accepted and we have NO credit card surcharges!
- Visa Debit
- Visa Credit
- Mastercard
- Maestro
You have the right to cancel your holiday within two days of making the booking without incurring any charges.
For cancellations after this period, please refer to our Terms & Conditions for full details of cancellation policy.
You can cancel your online booking by going to Manage My Booking on our website or by telephoning our Welcome Customer Service Team on 03451 65 62 65.
2. About Our Holiday Homes
Unfortunately we do not provide fans in our accommodation but you are more than welcome to bring your own.
Some of our accommodation does not have double glazing so please check your accommodation details.
We do not offer non-slip mats in the bathrooms but you are more than welcome to bring your own.
There is a really quick way to tell! Linen with red stitching is double and linen with blue stitching is single.
Beds are not made up on arrival, so your sheets and pillowcases can be collected on arrival from the Spanish Villa Reception.
If you are staying in one of our Premier Caravans, Lodges, Bungalows or Apartments you can arrange to have your beds made up before you get here up for an additional charge. This can be added to your booking up to 7 days before you arrive, please call 03451 656265 for more information.
All our accommodation is heated throughout. If you need any help with your heating during your stay please pop into Reception.
We do not supply hairdryers in your accommodation, but you can hire one from Reception.
Bed sizes in Bungalows (Wavesurfer, Sandsurfer and Starsurfer):
- Singles are 2′ 6″ or 3ft [standard size]
- Doubles are 4′ 6″
Bed sizes in Lodges (Casita, Casamigo and Casafina):
- 3 of the single beds are 3 ft [standard size]
- 1 single bed is a 2′ 6″ pull-out bed
- Double beds are 4′ 6″
Beds sizes in the caravans vary.
If being used in a caravan, a travel cot may be placed in one of the twin bedrooms by folding one bed underneath the other to make room for the cot.
If being used in a bungalow, the cot should fit in the master bedroom, although movement around the room will be restricted.
Cots should fit in the master bedrooms of the Casita and Casamigo lodges, but not in the Casafina lodge.
Cots will also fit in the double bedroom of the Arriba apartments.
If you are in any doubt, please feel free to give us a call on 03451 656265 before you make your booking to help you plan your stay
Yes, you will need to bring your own towels, however you can hire them from Reception if you need to.
Yes, you can bring more than one car if this is necessary, but please park in one of the overflow car parks on the outskirts of the park so that you do not take nearby spaces for others who may be elderly or disabled. You will need to let Reception know when you check-in so that you can place a car sticker in the vehicle.
Yes, we hire out foldable travel cots. If you would like to hire one for your holiday, you can add this option at the time of booking or you can also hire one when you get here – just pop into Reception and we will be able to help.
Not all our units have parking close by and in our busier periods it may be necessary to use one of the communal car parks a short walk away.
Please note: a limited number of disabled parking signs are available for hire free of charge (refundable deposit of £20.00) for registered disabled badge holders only. Please ask at Reception if you wish to hire a sign. If requested, we will try to allocate a unit as close as possible to car parking bays, especially for people with walking difficulties.
Yes, all our televisions are flat screen and have HDMI and USB ports.
Bed linen is included in your holiday cost.
Towels are not included but can be hired from Reception.
Please note that beds are not made on arrival and you will need to collect your bed linen from reception. You can add having your beds made up to you booking for an additional charge and this can be done up to 7 days before arrival.
If you require extra bed linen, please ask at Reception. Visitors staying for a second week may change their linen on a Saturday.
No, all accommodation is non-smoking.
Ash trays are provided for outside use only. Please dispose of cigarettes carefully and in the designated bins provided.
In your Holiday Home you’ll find a fully equipped kitchen, with all the crockery, cutlery and cooking utensils you’re likely to need including a microwave, fridge, toaster, kettle, cooker and oven.
Duvets and pillows will already be in your holiday home but duvet covers, sheets and pillowcases should be collected on arrival from the Reception unless you have arranged to have your beds made up.
Here is a list of equipment provided in your holiday home:
Ash Trays – for outside use only
Basin
Bin
Bowls
Broom
Can Opener
Carpet Sweeper
Casserole Dish
Chopping Board
Clothes Airer
Coat Hangers
Colander
Cooking Utensils
Corkscrew
Cruet Set
Cutlery
Cutlery Tray
Doormat
Dustpan & Brush
Duvets
Egg Cups
Fruit Bowl
Frying Pan
Glasses
Grater
Kettle
Measuring Jug
Mixing Bowl
Mugs
Oven Tray
Pillows
Pizza Tray
Plates
Potato Peeler
Saucepans
Sugar Bowl
Toaster
Toilet Brush & Holder
Tray
Whisk
In your holiday home there should be enough of each item to suit the size of your accommodation, but if you are short of anything, please see the team in Reception.
You will need to bring a few others things along with you:
- Towels (If required bath and hand towels can be hired from Reception)
- Tea towels and washing up liquid
- Toilet rolls
- Cot linen if required
- Toiletries
Other useful items you may like to bring:
- Aluminium foil, cling film
- Bin liners (one provided in each bin)
- Kitchen roll
- Oven gloves
- Bath mat
- First aid kit
- Phone chargers
- Lunch box / picnic hamper
- Basic food items – tea, coffee, salt, pepper, oil – though don’t worry too much, there are two convenience stores across the road from us and Sainsbury’s is a 5 minute drive up the road.
Items such as travel cots and highchairs may be pre-ordered when booking your holiday or hired at Reception on arrival, we do not however provide cot linen.
There are fridge freezers in all accommodation except Coral Reef and Sunrise where there is an under-counter fridge with freezer compartment.
3. About the Park
If you pop into Reception we will give you a token for our luggage room for a £5 refundable deposit.
You will need to have written permission from the park before you are able to bring your campervan onto the park, please contact us here for more information.
You are able to bring more than 2 cars but would ask that you use the additional overflow carparks towards the rear of the park.
The nearest cashpoint to the park is at Geralds Supermarket just across the road. Please bear in mind that this cashpoint charges for the transaction.
The nearest free cashpoint is at Sainsbury’s supermarket.
You can collect your Crazy Golf clubs and balls from the Tropicana Fun Pools between 9am and 1pm and 2pm and 6pm.
Yes, we do allow barbecues; however, please respect your neighbours; keep the BBQ well away from your caravan; and, most importantly, do not dispose of the ashes in the bin until the following day when you are sure they are cold.
You must not put barbecues on the steps or verandas of your holiday home.
Because our grassy pitches here at Welcome are the perfect environment for ant nests, we occasionally have ant colonies. It is practically impossible to eradicate ants permanently, so in order to minimise their intrusion into our lives, please carefully dispose of food waste in the bins provided and empty them regularly.
Should these measures fail to deter the ants from paying you a visit, please let us know at Reception. But don’t worry: ants might be a nuisance, but those found in this country are absolutely harmless; they don’t sting or bite – they’re just hungry!
Doctors
Local Doctor Surgeries are unable to see any new patients so if you are feeling unwell we would recommend you seek medical help from one of the services listed below.
Medical advice by phone
NHS non-emergency
Tel: 111
Hospitals
Royal Devon & Exeter Hospital
- Royal Devon & Exeter Hospital, Barrack Road, Exeter, EX2 5DW
Tel: 01392 411611
Torbay Hospital
- Torbay Hospital, Lowes Bridge, Torquay, TQ2 7AA
Tel: 0300 4568000 or 01803 614567
Dawlish Minor Injuries Unit
- Dawlish Minor Injuries Unit, Barton Terrace, Dawlish, EX7 9QH
Tel: 01626 868500
NHS Walk-In Centres
NHS Exeter Walk-In
- NHS Walk-In Centre, 31 Sidwell St, Exeter, EX4 6NN
Tel: 01392 276892
Chemists
Dawlish Warren Pharmacy – located opposite the bus stop
- Dawlish Warren Pharmacy, 1 Warren Road, Dawlish Warren, Dawlish, EX7 0PQ
Tel: 01626 863649
Reception opening hours (during the holiday season):
- Saturday: 8am – 8pm
- Sunday to Friday: 9am – 6pm
When Reception is closed, our Welcome Wardens who are situated at The Starlight Club door are available to help until midnight.
Emergencies: Outside of Reception and The Starlight Club hours, please call 03451 65 62 65 (for emergencies only please).
Our Reception Services provide customer care and support for all your holiday needs during your entire stay, including:
- Family attraction leaflets & discount vouchers
- Travel information
- Equipment hire
- Lost property
- Customer lounge
- Linen requirements
- Luggage lockers
- Welcome gifts and mementoes for sale
The Welcome Wash Launderette is situated in the middle of the Park.
- Washing machines are self-dosing with washing liquid and fabric conditioner – tokens can be purchased from Reception which are currently charged at £5.00 per token
- Tumble dryers take £1 and 50 pence coins
- An iron and ironing board is available and currently charged at 20 pence per session
- Open from 9:00am until 8:30pm daily (last wash 7:30pm)
Machines have 7kg drums and use Biological Light washing liquid and Comfort fabric conditioner.
Please note:
- Do not leave washing or drying unattended.
- Children should not be left unsupervised in the launderette.
- Equipment should only be used according to the instructions.
Situated in The Starlight Club, the Diner is there to make your family holiday mealtimes so much easier. They are super tasty and have all the usual favourites you would want to see on your holiday menu. Breakfast, lunch and dinner is catered for using quality, fresh ingredients, which are locally sourced where possible.
Breakfast is served from 10am to 12pm. Open again from 6pm, the Diner then starts serving your family’s evening meals. Burgers, pizzas and hot dogs are, of course, all on the menu, and there is also a fab selection of pub favourites, such as lasagne, scampi, curries, southern fried chicken and hot chicken wings. Yummy!
Yes it is! All you need to do is pop along to the Tropicana Fun Pools and collect your Crazy Golf Score Cards, golf balls and putters and away you go! The Pool is open from 9am to 1pm and 2pm to 7pm, take along your Fun Passes with you and the last game is 6pm.
The Starlight Club opening hours are:
Saturday and Sunday
- 10am to midnight
Monday to Friday
- 10am to 2pm
- 6pm to midnight
Please note the bar opens from 11am
Sorry, but our facilities are only for the use of guests that are staying with us on site. We do not sell day passes.
New charges (per day) for our facilities in 2024:
Club Access: Adults (18+) £6 Children (5-17) £4
Swimming Pool: Adults (18+) £6 Children (5-17) £4
Children under 5 years old are admitted to both facilities free of charge.
Proof of booking must be shown in the foyer of the club with a maximum of 6 people per booking permitted entry.
Dawlish Warren beach is about a 10 minute level walk away from Welcome Family Holiday Park.
Wi-Fi is FREE at Welcome Family when you book direct with us. Additional devices can be added at a charge of £1 per day which you can get in Reception when you arrive.
We have a great selection of mementoes for sale, all with our Welcome logo, including sweatshirts, tee-shirts, caps and lot’s of gifts and toys. The full range can be seen and purchased in Reception.
Click here to download the list for 2024!
Sadly, we are unable to process mail orders.
Our Entertainment programme changes every year and each year getting bigger and better than the rest!
When you arrive on site you will receive a full programme, but you can take a look at the BIG nightly shows by clicking here!
Most supermarkets can deliver online orders to the park – to do this you can usually add a temporary delivery address:
Welcome Family Holiday Park
Dawlish Warren
Devon
EX7 0PH
To avoid confusion, we suggest that you add a note to the order for the driver to phone you when they arrive and that you meet them at the reception car park.
Shopping should not be delivered until after 6pm on the day of arrival.
Unfortunately, we are not able to keep / take in deliveries for you.
There are a couple of small supermarkets just across the road. The nearest large supermarket is Sainsburys Dawlish, which is a 5 minute drive away. In Teignmouth there is a Lidl and Morrisons. There is also a Tesco and Asda in Newton Abbot and a fairly big Co-op in Dawlish – so there is plenty to choose from!
Yes, there are bus stops just along the road (about 5 minutes level walk) and direct buses go to Dawlish, Teignmouth, St Marychurch and Torquay.
You can visit Stagecoach website here to plan your journey or pop into Reception where the team will be able to help you.
4. Bringing Your Pet
Sorry, but dogs cannot be left unattended in your accommodation.
If you would like to find out about dog-friendly places to go in the local area, please see our dog-friendly holidays page, which has lots of great suggestions.
Other species of pet may be permitted to stay on the Park at our discretion; please check prior to booking on 03451 65 62 65.
Rules for dog guests:
- Well-behaved and fully vaccinated dogs not listed in the Dangerous Dog Act 1991 are permitted in selected accommodation, at an extra charge.
- You cannot take your dog into your accommodation unless you have included them in your booking and received confirmation.
- Dogs must be kept on a lead whilst on the park and only enter accommodation which is “pet friendly”.
- Please collect your Welcome Doggie tag from Reception on arrival and ensure your dog wears it during your stay as any dog found unattended without a tag may be treated as a stray.
- Please clean up after your dog; doggie bins are situated throughout the park.
- Please do not leave your pet unattended in your accommodation under any circumstances as this may be distressing for the animal and also cause a nuisance to your holiday home neighbours.
- Dogs are not allowed on beds or other furniture.
- Pets are not allowed in any communal buildings on the Park (except registered assistance dogs).
You can add your dog to your holiday at a charge of £30 per pet per week, this can be done up to 48 hours before your arrival.
Other species of pet may be permitted to stay on the Park at our discretion; please check prior to booking on 03451 65 62 65.
If you would like to bring 2 dogs please telephone us on 03451 65 62 65.
We have a variety of dog-friendly holiday homes, including caravans, lodges, bungalows and apartments.
Please click here for our dog-friendly holiday home choices.
Other species of pet may be permitted to stay on the Park at our discretion; please check prior to booking on 03451 65 62 65.
5. Disability Access
We constantly evaluate our accessibility, look for ways to make it better, and work to make sure that our services are as accessible as is practical. Before making your reservation, please inform us in detail of any needs, circumstances, and requirements. Please contact us at fun@welcomefamily.co.uk or by phone at 03451 65 62 65, and we will be pleased to talk with you about the suitability of our accommodation. Please recognise that any reservations made without prior communication are the responsibility of the consumer.
Whilst we do not have designated disabled parking spaces we can provide a parking cone for you during your stay – more information can be found here.
Whilst we cannot provide wheelchair or mobility scooter hire there are some local companies that may be able to help you with your request – more details can be found here.
If you have a special requirement for your holiday we always recommend that you contact us here before you make your booking to ensure we can fulfill your request
Whilst we do not offer adapted accommodation for the disabled, Welcome does offer some accommodation that may be suitable for part-time wheelchair users.
In addition to this, the park is virtually flat and it is a level walk to the local shops and beach.
If you, or any of your party use a wheelchair, we always strongly suggest that you call us on 03451 656265 before you make your booking to make sure it’s the right accommodation for your requirements.
For more information about accessibility, please check our Disability Access Statement
Whilst we do not offer adapted accommodation for the disabled, Welcome does offer some accommodation that may be suitable for part-time wheelchair users.
In addition to this, the park is virtually flat and it is a level walk to the local shops and beach.
We strongly recommend that if you or any of your party have any accessibility needs that you call us on 03451 656265 before you make your booking so we can make sure we have the right accommodation for your needs.
For more information about accessibility, please check our Disability Access Statement
