As we move along the Government Roadmap we are really delighted that are park is safely open for you and your family.
We have put together the answers to some of your questions below, but if you would like to know any more, please get in touch. We are available 24 hours a day, 7 days a week on 03451 656265 or you can contact us here
What time can we check-in?
On your arrival day, you may find that your check-in time could be slightly later than usual. Sadly, the staff shortages in the hospitality industry that are currently impacting the whole country are also reaching our little part of Devon. That, combined with the additional cleaning processes that ensure our accommodation surpasses the Covid guidelines, does mean that things are taking a little longer than we would like.
We are working really hard to avoid this impacting your holiday, but we do appreciate your support if you are in anyway affected.
Will I need the Test and Trace App?
We are now required by law to request contact information from all of our guests aged over 16 years. When you check-in to the park, we will need to confirm all of this information with you.
The NHS Test and Trace will be in place in our Tropicana Fun Pools and our Cruisers Club so you will need to have downloaded the NHS Test and Trace App to be able to scan the QR codes or provide us with you name and contact number.
What will be open?
The great news our Cruisers Club, Welcome Bite and our Tropicana Fun Pools are open and in order to comply with social distancing legislation these will be operating at a limited capacity until 19 July.
Everyone over the age of 16 will need to have the NHS Test and Trace App to access the Cruisers Club and the Tropicana Fun Pool and also there will be a table ordering App be able to place an order for drinks at the bar.
Our facilities will be open if we are able to do so safely and in line with current legislation. We will only do so if we are confident that we are keeping our guests and our team as safe as we can – the safety of you all is our ultimate priority.
How will the the Cruisers Club operate?
Following government legislation, until the 19 July, we are having to operate at a limited capacity in our Cruisers Club.
We want to make sure that you all still have the best holiday possible and that includes fair access to our amazing entertainment, whilst still abiding by the law and we will give you more details about this. We also now have an outside Marquee Lounge area for you to enjoy and this area will be open for all of our guests (and doggies) to enjoy a little holiday tipple!
How will the Tropicana Fun Pools operate?
Our pools from from 9.00am to 7.00pm daily and closed between 1.00pm to 2.00pm where you will need to respect social distancing rules.
Toilets and baby changing facilities will be available but we are unable to provide showers or changing rooms so you will need to come dressed ready to swim and return to your accommodation to get changed after your swim. We are unable to provide lockers so please do not bring any valuables to the pool with you. When you arrive at the pool you will need to scan the Track and Trace code or provide us with your name and telephone number. We will give you a bag to place your accommodation keys in which can be left at the pool reception.
We are working on a reduced capacity to enable social distancing so please be aware that during busy times we may need to implement a time based rota.
What cleaning procedures do you have in place?
We have increased the frequency and the standards of our cleaning throughout the park and in our accommodation. All of our staff have received additional training specific to Covid-19. There are also many hand sanitisers around the park and public areas are regularly disinfected by our team.
All accommodation has been electronically sanitised before we allow our cleaning team to enter. The accommodation is then cleaned in line with government recommendations. We have also received accreditations from Visit England, the AA and Quality in Tourism for our high standards and Covid-19 cleaning procedures. Once you have accepted your keys you will be agreeing to our Covid Terms and Conditions and we will be unable to transfer you to alternative accommodation.
What can I hire when I get to the park?
Unfortunately, Covid restrictions mean we are currently unable to provide hire equipment to any of our guests staying on the park.
What can guests on the park do to help?
We have all worked hard to get this far and its still really important that we continue to do our part to keep everyone safe, so there are a few things you can do to help.
Please wear a face mask in all indoor areas around the park.
Social distancing remains in place around the park. Our team will maintain social distancing, but when this is not possible they will have the appropriate PPE required.
Hand sanitiser units are available around the park, please use these as often as you can.
We are only allowed a limited number of guests in our Cruisers Club, Tropicana Fun Pools and Reception. Please remember that this is the law and that our team are doing their utmost to make sure you still have the best holiday.
Where possible, we would appreciate you using contactless payment.
As Government legislation is always changing, you must make sure you check the information yourself and understand how any changes or rules could impact on your stay with us.
These Government links should give you the most up to date information
Make sure you take care of yourself and your families and stay safe – we’re so looking forward to seeing you all soon!