It’s certainly an unusual holiday season for us all! Whilst our park is open with a few changes, we are determined to give you the best holiday we can whilst keeping you and the team safe and protected.
We would like to thank you for your patience if you had a holiday booked with us that was affected by COVID-19, it was (and still is) a really challenging time.
If you are unsure about travelling away from home, you can transfer your holiday, free of charge up to 7 days before your arrival to another date either this year or in 2021.
What you can expect with your holiday with us
We know that your holiday this year will be different but we are working really hard to be able to give you a fantastic break whilst keeping you and our team as safe and protected as we can.
All guests staying with us will be required to read and agree to our Coronavirus Terms and Conditions which can be found here
We have taken the decision to only open at 50% capacity. This means that once the accommodation has been vacated, we can leave it sealed for 5 days for the virus to die. We then allow our housekeeping team in knowing they are safe and they then clean and sanitise in accordance with government guidelines. There may be exceptional circumstances where we may need to use our disinfecting fogging equipment in order to sanitise your accommodation.
We are operating contactless systems throughout the park and reception will be closed. We have a new drive through check in on the park, when you arrive please have your booking reference ready and we will direct you to your accommodation. A member of the team will let you in where you will find you sanitised keys, arrival pack and linen already inside for you.
Cruisers Club and Welcome Bite will be open, although it will obviously be a little different this year. Social distancing measures have been put in place throughout the club and our team are on hand to help if there is anything you are uncertain of. Crazy Golf, the Play Park and Launderette will also be open and are regularly cleaned and sanitised in line with Government guidelines by the housekeeping team.
Our Tropicana Fun Pool and Toddlers Pool will all be open, however, our Sports Pool will remain closed. You will be required to respect social distancing whilst you are in the pool.
Toilets and baby changing facilities will be available but we are unable to provide showers or changing rooms so you will need to arrive dressed ready to swim and return to your accommodation to get changed after your swim. We are unable to provide lockers so please do not take any valuables to the pool with you. When you arrive at the pool we will need to take your name and accommodation number and you will be given a bag to place your accommodation keys in which will be left at the pool reception.
We will be working on a reduced capacity to enable social distancing so during busy times we may need to implement a time based rota and ask that you work with us on this.
Our Entertainments team are determined to bring you the best entertainment we can whilst still keeping everyone safe and protected. Guidelines are changing nearly every week as to what we are permitted to do – but rest assured it will continue to be the absolute finest by far!
We know that we all have to be prepared for a different way of holidaying this year, if you do not feel that this is the right time for you to come you are more than welcome to transfer your holiday up to 7 days before your arrival date to another date either later this year or in 2021, and this will of course be free of charge.
We know that by all working together we can still make some wonderful memories with our Welcome Family and we look forward to seeing you all again!