We have put together the answers to some of your questions below, but if you would like to know any more, please get in touch. We are available 24 hours a day, 7 days a week on 03451 656265 or you can contact us here
What time can we check-in?
On your arrival day, you may find that your check-in time could be slightly later than usual. Sadly, the staff shortages in the hospitality industry that are currently impacting the whole country are also reaching our little part of Devon. That, combined with the additional cleaning processes that ensure our accommodation is super clean, does mean that things are taking a little longer than we would like.
We are working really hard to avoid this impacting your holiday, but we do appreciate your support if you are in anyway affected.
Will the Cruisers Club be Open?
Our Cruisers Club is open, however we will be operating at a reduced capacity for the safety of our guests and our team. We would request that you wear a facecovering when moving around the club and please consider that our team are working exceptionally hard, in really challenging times.
Our little corner of Devon has had record numbers of visitors to the area and our park is being affected so there may be changes to the schedule, please pop into reception for more information when you are here.
As always, the safety of our guests and our team will take priority and despite all our disappointment, we would like to thank you for your support.
Will the Tropicana Fun Pools be open?
Our Tropicana Fun Pools are open and we are not currently using a booking system. A time based rota may be implemented during busy times, we appreciate your understanding and thank you for supporting our Lifeguards should this be actioned.
What cleaning procedures do you have in place?
We have increased the frequency and the standards of our cleaning throughout the park and in our accommodation. All of our staff have received additional training specific to Covid-19. There are also many hand sanitisers around the park and public areas are regularly disinfected by our team.
All accommodation has been electronically sanitised before we allow our cleaning team to enter. The accommodation is then cleaned in line with government recommendations. We have also received accreditations from Visit England, the AA and Quality in Tourism for our high standards and Covid-19 cleaning procedures. Once you have accepted your keys you will be agreeing to our Covid Terms and Conditions and we will be unable to transfer you to alternative accommodation.
What can I hire when I get to the park?
Unfortunately, Covid restrictions mean we are currently unable to provide hire equipment to any of our guests staying on the park apart from towels and additional keys.
What can guests on the park do to help?
We have all worked hard to get this far and its still really important that we continue to do our part to keep everyone safe, so there are a few things you can do to help.
Whilst you are not currently required by law to use the Test and Trace App, we would still appreciate it if you could. We would also be grateful if you could continue to wear a facemask when moving around our facilities.
Please wear a face mask when moving around all indoor areas around the park.
Hand sanitiser units are available around the park, please use these as often as you can.
We will continue to only allow a limited number of guests in our Cruisers Club and Reception. Please remember that our team are doing their utmost to make sure you still have the best holiday.
Where possible, we would appreciate you using contactless payment.
As Government legislation is always changing, you must make sure you check the information yourself and understand how any changes or rules could impact on your stay with us.
These Government links should give you the most up to date information
Make sure you take care of yourself and your families and stay safe – we’re so looking forward to seeing you all soon!